This Privacy Policy explains how Herbal Nails & Spa Yorba Linda ("we," "us," or "our") collects, uses and protects your information when you visit herbalnailsyorbalinda.com, book an appointment, contact us or opt in to receive text messages. We respect your privacy and we keep things simple: we only collect what we need to serve you, and we never sell your information. By using our website or services, you agree to the practices described below.
01 What Information We Collect
We collect information you give us directly and a small amount of technical information that is gathered automatically when you use our website. Specifically, we may collect:
Contact details such as your name, phone number and email address when you book, fill out a form or join our SMS list.
Appointment information including the services you request, your preferred date and time and any notes you share with our team.
Payment information processed securely through our payment provider. We do not store full card numbers on our servers.
Messages and communications you send to us by text, email, web form or phone.
Technical and usage data such as your IP address, browser type, device type and the pages you view, collected through cookies and similar tools.
02 How We Use Your Data
We use the information we collect only to run our business and serve you well. That includes:
Booking, confirming and managing your appointments.
Sending appointment reminders, confirmations and follow-ups.
Responding to your questions, requests and feedback.
Sending promotions, offers and updates if you have opted in to receive them.
Processing payments for the services you receive.
Improving our website, services and overall guest experience.
Meeting our legal, tax and regulatory obligations.
03 SMS Opt-In Details
When you provide your phone number and opt in, you agree to receive text messages from Herbal Nails & Spa Yorba Linda. Here is exactly what that means:
Program Name
Herbal Nails & Spa Yorba Linda SMS Program
Message Types
Appointment confirmations, appointment reminders, booking follow-ups, account notifications and promotional offers or specials.
Frequency
Message frequency varies based on your appointments and activity. You will not receive a fixed number of messages per month.
How To Opt In
Submit your phone number through a form on our website, provide it in person at the salon or text us directly. Consent is never a condition of purchasing any service.
How To Opt Out
Reply STOP to any message to unsubscribe at any time. Reply HELP for help. Text START to opt back in.
Rates
Message and data rates may apply, depending on your mobile carrier and plan.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in data and consent are never sold or shared with anyone for their own marketing. For full text program terms, see our Terms of Service.
04 Cookies & Tracking Information
Our website uses cookies and similar technologies to help the site work properly and to understand how visitors use it. These tools may collect information such as your device type, browser, pages viewed and how you arrived at our site.
Types of cookies we may use
Essential cookies that keep the website functioning, such as remembering form entries during your visit.
Analytics cookies that help us see which pages are popular so we can improve them.
Marketing cookies that may measure the performance of our ads or promotions.
You can control or disable cookies through your browser settings at any time. Turning off some cookies may affect how parts of the website work.
05 Data Security Practices
We take reasonable steps to protect your information from loss, misuse and unauthorized access. Our safeguards include:
SSL/TLS encryption on our website so information sent to us travels over a secure connection.
PCI compliant payment processing handled through trusted third party providers, so sensitive card details are never stored on our own servers.
Limited access to personal information, restricted to staff and providers who need it to serve you.
Ongoing review of our practices to keep your data protected.
No method of transmission or storage is ever 100% secure, so while we work hard to protect your information we cannot guarantee absolute security.
06 Your User Rights
You are in control of your information. At any time you may:
Unsubscribe from text messages by replying STOP, or from emails by using the unsubscribe link.
Update or correct the personal information we hold about you.
Request deletion of your personal information, subject to any records we are legally required to keep.
Opt out of promotional messages while still receiving essential service messages like appointment confirmations.
Ask questions about what data we hold and how it is used.
To exercise any of these rights, contact us using the details in the Contact Us section below and we will respond promptly.
07 Age Restriction
Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, please contact us and we will delete it.
08 Sharing & Disclosure
We do not sell your personal information. We only share it in the limited situations below, and always with care:
Service providers who help us operate, such as our booking platform, payment processor and text messaging provider. They may only use your data to perform services for us.
Legal requirements when we are required to share information to comply with the law, a court order or a government request.
Business protection when needed to protect the rights, property or safety of our business, our guests or others.
To be clear, and as stated above, no mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your phone number and SMS consent stay with us.